Terms & Conditions
These Terms & Conditions outline the regulations for Huma Kotor Bay Hotel & Villas/merchant DP Facility DP Hotel Facility d.o.o. By accessing this website we assume you accept these terms and conditions in full. Do not continue to use the website if you do not accept all of the terms and conditions stated on this page.
In these Terms and Conditions, the following definitions apply:
Definitions
“Company” or “we” means DP Hotel Facility d.o.o., with registered offices in Montenegro, Dobrota 175, 85350 Dobrota
“Booking” means a booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the Huma Kotor Bay Hotel & Villas for which your Booking is made.
“Terms” means these terms and conditions.
“Websites” means www.humahotel.me or any other website owned or operated by us relating to a Hotel.
“VAT” means value-added tax.
Information about the company
Huma Kotor Bay Hotel & Villas
DP Hotel Facility d.o.o.
Head office: Dobrota 175, 85350 Dobrota, Montenegro
VAT: 92/31-02040-0
PIB: 03168409
T: +382 32 690 200
F: +382 32 690 202
E-mail: reservations@humahotel.me
Bookings
All Bookings at the Hotel are subject to these Terms.
At the time of booking or at check-in, your credit/debit card details will be taken and you authorise the use of this card for any sums that are owed to us.
We shall also have the right to require full payment in advance or a deposit at the time of booking if the Booking is made with these conditions.
No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
Rooms & Rates
Following accommodation units are published on the website, as follows:
Classic Room, Deluxe Bay View Room, Deluxe Sea View Room, Premium Garden View Room, Premium Sea View Room, Premium Family Sea View Room Huma Sea View Suite, 2 Bedroom Sea View Suite, 3 Bedroom Sea View Suite, Beachfront Villa
The amount displayed on the Website is offered for the total stay for each different room type. Breakfast and VAT are included in the rate. Any additional services are included only if specified.
A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified on the Website.
Once a rate and room are selected on the Website, the total for your requested stay shall be displayed on the reservation summary.
If the request for booking is made by e-mail, all the above-mentioned details (length of stay, rates, deposit, cancellation charge and other conditions) should be specified in that e-mail (offer).
Baby cot (maximum 2 per room) can be provided complimentary for a child up to 2 years old upon request.
The payment is done in EUR currency. When charging your credit card, the amount is converted into your local currency according to the exchange rate of the credit card associations.
As a result of this conversion, there is the possibility of a slight difference from the original price stated on our Website.
The city tax* amounts are 1,00 EUR for adults (18 years and older); 0,50 EUR for children (12 to 18 years), and for children under 12 years it is free of charge.
The city tax is visible and clearly stated upon conducting the online reservation (and stated in the e-mail) as part of the final price.
*The city tax may be subject to change by local authorities without prior notice.
Other Requirements
At the time of check-in, guests are required to confirm their identity by providing their booking reference, their passport/identity card and a valid credit or debit card that will be used as a guarantee for payment.
The Company is also obliged by law to record the number of the passport/identity card, the guest’s date and place of birth and nationality.
The information above will be requested for each guest and the Company reserves the right to refuse entry to persons who cannot provide the information set out above.
Check-in time is 3 pm on the day of arrival. Rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the Company. Departure time (check-out) for all accommodation units (hotel rooms, suites and residences) is 11 a.m. Late check-out after this time can be requested and it is subject to availability and additional fees.
Payment terms and conditions
• Credit card will be charged for the total amount according to the terms in the accepted proposal.
• We accept the following credit cards: MasterCard, Maestro and Visa
• Credit card will be charged in the currency shown on the Proposal/Proforma Invoice and issued Invoice.
• Your personal information, as well as your credit card details, are fully protected. Data transfer is taking place on a secured server.
• Refunds are granted per the conditions below:
- A refund can be requested
- All payments are non-refundable. Refunds can be requested only in exceptional cases (medical reasons or force majeure). The refund can be requested latest 10 days after the check-in date.
- Refunds will be done in the same way the payment is processed.
• In case a credit card cannot be charged, the hotel reserves the right to cancel the reservation.
• If you have any questions, feel free to contact us at: reservations@humahotel.me
Statement on Protection and Collection of Personal Data and their Use
DP Hotel Facility d.o.o. provides personal data protection by collecting only basic customer information necessary to meet business obligations. Collected customer personal data are safely stored and used only for the purposes they were collected.
Access to the collected personal data is restricted to authorised employees only. All DP Hotel Facility d.o.o employees and business partners are responsible for respecting the principles of privacy protection.
Statement of WSPay usage
DP Hotel Facility d.o.o uses WSPay for online payments. WSPay is a secure online payment system, with real-time payments, credit and debit cards, and other payment methods. The WSPay customer and the merchant ensure secure enrolment and transfer of the tab data entered, as well as the PCI DSS certificate that WSPay has. WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest degree of data protection and data security.
Statement on the Protection of Personal Data Transfer
Protection of personal data in accordance with the General Regulation on data protection of the European Parliament and Council No. 2016/679-Regulation and implementation of the General Data Protection Regulation.
WSPay as a credit card authorization and credit card performer processes personal data as a processing agent and processes personal data in accordance with the General Regulation on the Protection of Data of the European Parliament and Council No. 2016/679 and the strict rules of the PCI DSS L1 Regulations on Protection of Registrations and data transfer. WSPay uses 256-bit encryption SSL certificate and TLS 1.2 cryptographic protocol as the highest degree of data protection and data security.
Personal data used for authorization and collection purposes, or for performance of the contract or contract obligations, are considered confidential. WSPay does not process personal data except for the purpose of executing authorization and billing. WSPay warrants compliance with all the terms and conditions laid down in the applicable personal data protection regulations for personal data processing executives, and in particular the taking of all necessary technical, organizational and security measures, in particular with the PCI DSS L1 Certified.